Supply Chain Management
Imagine being able to manage your business with the certainty of a reliable and punctual partner, able to respond quickly to urgent needs and successfully support your operational requirements. At Camozzi we believe Supply Chain Management (SCM) is central to the provision of excellent service and the creation of value for customers We aim to optimize the customer experience which requires excellence in the management of the entire chain, from inbound to distribution logistics.
The timely order fulfillment ensures that the customer gets the right product at the right time, in the right amount, without compromising quality, compliance and price (the principle of the "7 rights").
Under conditions of economic and market uncertainty and an increasingly complex and global competitive environment, the expectations regarding service are ever increasing and full customer satisfaction requires a commitment to continuous improvement.
At Camozzi we believe the complexity of modern supply chains means improvements must be widespread rather just at the individual plant level so that the benefits of using specialized suppliers can be fully felt.
It's important to evaluate the process of value creation from the supply chain perspective – starting from suppliers through to distributors, involving also the customer because all the participants in the chain have an impact on the quality of service delivered. Customer satisfaction and the company’s reputation are at stake.
All the companies of the Camozzi Group apply to the Supply Chain Management (SCM) logic, that is integrated management of the logistic-productive supply chain aimed at achieving high standards of service.
Collaboration along the supply chain is the key to excellence and cooperation with the customer, in particular, creates an opportunity to share valuable information for planning the application (Collaborative Planning) and to improve operational management, from the perspective of the level of service expected by the customer (Service Level Agreements).
Customer value also covers advanced logistic services such as Kanban supplies, delivery schedules, kitting, VMI systems, Consignment Stock or EDI.
Information technology is an enabling technology, and the use of the SAP management system within the Group provides essential support.
Continuous improvement of service standards requires careful monitoring of performance measurement using indicators (KPIs) and comparison with industry benchmarks, all of which are performed daily by internal control functions, in line with the principle that: top-level analytical skills ensure the best results.