Total Quality Management (TQM)
Total Quality Management

The principles of 'Total Quality Management' (TQM) are applied to the entire Camozzi organisation. We are committed to continually improving quality and performance, to meet and exceed our customers’ expectations. At its core, TQM is a 'management' approach that helps to secure long-term success.

TQM examines the overall quality measures used by a company including managing design and development, quality control and maintenance, quality improvement and quality assurance.

TQM considers comprehensive quality measures at all levels and involves all company employees.

At Camozzi all members of our organisation actively participate in improving processes, products and services, as well as the culture of the company.

 

The following principles focus on increasing  quality and productivity and are central to the implementation of TQM

  • Focus on customer satisfaction
  • Create a culture of continuous improvement of products and services
  • Break down all barriers between departments
  • Constantly improve all planning, production and service processes
  • Establish structured training programmes to encourage self improvement Institute on the job training
  • Make everyone feel part of the transformation 
  • Adopt and institute leadership
  • Eliminate waste and inefficiencies

All operating and management strategies in the Camozzi Group companies are based on the pillar of continuous improvement (Kaizen) with a constant impact on all business processes and on the organization of resources and activities.